Shipping & Returns

UK Shipping
We send all goods by Royal Mail recorded delivery or Special delivery.

Payment
We accept the following types of payment.

1) Credit or Debit cards
2) PayPal

If your have any special requirements for payments or delivery please use the "Contact Us" tab. Or you can email us at: "info@headinthecloudsrc.co.uk"

Delivery
We send goods within 1 to 3 days of payment being received.

Returns
We hope that you will be 100% satisfied with the products purchased from us. However in the event you need to return an item to us, the following terms apply.

Unwanted Items
If you change your mind and simply decide you no longer want an item once you have received it, please return it to us within 10 days of you receiving it, along with the a copy of the invoice, which would have been included in your parcel. Please make sure that the item is in its original packaging and all componants are included. Upon receipt of the return we will inspect the item and once we are satisfied the item is in a resellable condition, you will be refunded the full amount of the item, excluding any P+P.
If we deem the item to have been tampered with, or if items are missing, a 20% re-stocking fee will be incurred.

Damaged or Wrong Products
We endeavour to check and pack the products to make sure they arrive with you in good condition. However, if the products have arrived damaged, with defects or are not the items you ordered, we will replace it free of charge once we have received and checked the item.

If we deem an item to have been used, a full refund will not be issued. If, after inspection of the product, we discover a faulty component we will offer to replace the part in question. If it is decided the item is damaged due to mis-use, any replacement parts will be replaced after consulting the customer and will be done so at their cost.

Returning Products
Please use the "Contact Us" tab. Or you can email us at: "info@headinthecloudsrc.co.uk" with a note of your wish to return a product. Include a short explanation why you wish to return a product and, if it has one, the fault or defect. Please also provide in the email your original order number.
We will give you a returns number by way of reply to your email, along with the address to send the item to. Please make sure you include your returns number together with a copy of the despatch note with the item. Also include a note of the action you wish to be taken, such as, refund, replacement or repair.

Please ensure you use a secure postage method such as a Royal Mail recorded or special delivery service when returning items.

You are responsible for the goods until they reach us. Failure to use a secure, trackable postage method could jeopardise any returns.
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